home
Deutsch
Company Products Services
Home > Products > iOffice Communicator  
TeamCall TAP
TeamCall for Salesforce.com
TeamCall Audio Conferencing
iOffice Communicator
iOC for Jive OpenFire
direct for macOS
BACIA
ShoreTel Lync
ShoreTel Communicator for Sametime
CRM Extensions for Panasonic
Click & Dial
ilink CTI Suite
icpss
Downloads
ilink Kommunikationssysteme GmbH
Kurfuerstendamm 67, 10707 Berlin, Germany
Phone +49 (30) 285 26-0
Contact
Imprint

iOffice Communicator for IBM Sametime

iOffice Communicator for Sametime extends Sametime (both the standalone Connect client as well as the client embedded in Notes) by a variety of telephony functions. With the CTI additions to Sametime, you can call your contacts from the contact list with a simple mouse click. Callers' names are shown in a pop-up, and calls can be easily monitored in the call journal. Important missed calls are immediately identifiable and callback is simple - just a mouse click away. iOffice Communicator for Sametime also offers a number of user friendly telephone features which enhance the communication by telephone in an ideal way: redial, call transfer, and conferences can be arranged with a single mouse click.

Telephone directory

All employees can access the company's contact data stored in the shared telephone directory. They can easily and efficiently find contacts and start the call by mouse click.

Caller information for incoming calls

Name and number of any incoming caller registered in the telephone directory appear on screen in a pop up window. This way, employees always know in advance who is calling, and are able to greet the caller personally as well as offer a more personalized service.

Call history

With the integrated call journal, calls can no longer be missed. A comprehensive list with clear symbol classification enables all employees to monitor all incoming and outgoing calls. For each caller, either the telephone number or the name are shown.

A missed call is highlighted red, which makes it easier to find. Callback out of the call journal is easy: a click on the telephone number establishes the connection. Apart from enhancing the user-friendliness, employees are also more likely to respond quickly. These facts show that telephone integration for Sametime increases customer satisfaction substantially.

Comfort features

The comfort features enhance the efficient use of the telephone - it no longer is difficult and complicated to use. Employees can set up conference calls quickly and professionally, consult a colleague and put the call through to the colleague. These features are essential for employees to act professionally and competently during a client call, and to fulfill - if not to exceed - customer expectations.

Telephone presence

The telephone presence field perfectly enables all employees via the contact list to easily monitor the telephone status of their colleagues at a glance. They know in advance if a colleague is available: it is obvious prior to connecting if the colleague's line is engaged. With this knowledge more professionalism is achieved in communicating with the client, and internal calls become more efficient.

Telephone conferencing supplement

TeamCall Audio Conferencing for Sametime, the ilink telephone conferencing supplement for Sametime web conferences/meeting rooms is an ideal complementary feature for iOffice Communicator for Sametime. It can be used to control telephone conferencing with traditional telephones and phone systems via Sametime. Through the telephone conferencing integration feature the efficiency and benefits of Sametime become even more significant to the user.

Connecting PBX systems

The interface of software and PBX system is established through a CTI server. The TeamCall Telephony Access Platform is supported.

iOffice Communicator for Sametime is available for medium sized and large PBX systems of the major manufacturers.

IBM partnership

ilink is IBM Advance partner.

Flyer



Features

  • CTI integration in Sametime Connect IM (standard license required, Sametime Version 8.0.2 or higher)
  • CTI integration in IBM Notes via the embedded Sametime client (Version 8.0.2 or higher)
  • Simple click and dial out of the contact list
  • Incoming calls: caller's details in pop-up with information taken from the Notes address book or an LDAP server
  • Quick search of contacts in the Notes telephone directory
  • Integrated call journal
  • User-friendly telephone features: accept calls, make consultation calls, put calls through, make conference calls, hang up
  • Available for most professional telephone systems


Screenshot



User guide



Supported telephone systems

  • Aastra 1xx, 800, 5000, Business Phone
  • Alcatel 4x00, Office E, OmniPCX Office, OmniPCX Enterprise
  • Avaya AURA Communications Manager, ACM, AES, Definity G3, CS1000, Tenovis Integral i5, i33, i55, i55LX
  • Cisco Unified Communications Manager, CallManager
  • DeTeWe OpenCom 1xx, OpenCom X320, OpenCom 510
  • Deutsche Telekom T-Octopus E30, E930, Fxx (except F50) incl. F Xx, T-Octopus Open, T-Comfort Pro S
  • Ericsson MD110, MX-ONE
  • innovaphone IP302, IP305, IP800, IP810, IP0010, IP1060, IP3010, IP6010
  • Mitel 3300 ICP, MD110, MiVoice 5000, MiVoice Business, MiVoice MX-ONE, OpenCom 1xx, OpenCom X320, OpenCom 510
  • Nortel CS1000, Meridian1
  • Panasonic KX-NCP500, KX-NCP500 Express, KX-NCP1000, KX-NS300, KX-NS500, KX-NS700, KX-NS1000, KX-TDA 100, KX-TDA 200, KX-TDE 100, KX-TDE 200
  • ShoreTel Unified Communications Platform
  • Siemens Hicom 150 E OfficeCom, Hicom 150 E OfficePoint, Hicom 150 E OfficePro, HiCom 300, HiPath 5xx, HiPath 2000, Hipath 3xxx, Hipath 4000, Hipath 5000, Hipath 8000, HiPath Office ME/EE
  • Tenovis Integral i5, i33, i55, i55LX
  • Unify OpenOffice ME/EE, OpenScape Business S, Business X3 / X3R, Business X5 / X5R, Business X8, OpenScape Office MX/LX/HX, OpenScape Voice

  • Not found here? Then please ask.