iOffice Communicator for Sametime extends Sametime (both the standalone Connect client as well as the client embedded in Notes) by a variety of telephony functions. With the CTI additions to Sametime, you can call your contacts from the contact list with a simple mouse click. Callers' names are shown in a pop-up, and calls can be easily monitored in the call journal. Important missed calls are immediately identifiable and callback is simple - just a mouse click away. iOffice Communicator for Sametime also offers a number of user friendly telephone features which enhance the communication by telephone in an ideal way: redial, call transfer, and conferences can be arranged with a single mouse click.
Telephone directory
All employees can access the company's contact data stored in the shared telephone directory. They can easily and efficiently find contacts and start the call by mouse click.
Caller information for incoming calls
Name and number of any incoming caller registered in the telephone directory appear on screen in a pop up window. This way, employees always know in advance who is calling, and are able to greet the caller personally as well as offer a more personalized service.
Call history
With the integrated call journal, calls can no longer be missed. A comprehensive list with clear symbol classification enables all employees to monitor all incoming and outgoing calls. For each caller, either the telephone number or the name are shown.
A missed call is highlighted red, which makes it easier to find. Callback out of the call journal is easy: a click on the telephone number establishes the connection. Apart from enhancing the user-friendliness, employees are also more likely to respond quickly. These facts show that telephone integration for Sametime increases customer satisfaction substantially.
Comfort features
The comfort features enhance the efficient use of the telephone - it no longer is difficult and complicated to use. Employees can set up conference calls quickly and professionally, consult a colleague and put the call through to the colleague. These features are essential for employees to act professionally and competently during a client call, and to fulfill - if not to exceed - customer expectations.
Telephone presence
The telephone presence field perfectly enables all employees via the contact list to easily monitor the telephone status of their colleagues at a glance. They know in advance if a colleague is available: it is obvious prior to connecting if the colleague's line is engaged. With this knowledge more professionalism is achieved in communicating with the client, and internal calls become more efficient.
Telephone conferencing supplement
TeamCall Audio Conferencing for Sametime, the ilink telephone conferencing supplement for Sametime web conferences/meeting rooms is an ideal complementary feature for iOffice Communicator for Sametime. It can be used to control telephone conferencing with traditional telephones and phone systems via Sametime. Through the telephone conferencing integration feature the efficiency and benefits of Sametime become even more significant to the user.
Connecting PBX systems
The interface of software and PBX system is established through a CTI server. The TeamCall Telephony Access Platform is supported.
iOffice Communicator for Sametime is available for medium sized and large PBX systems of the major manufacturers.
HCL partnership
ilink is an HCL partner.
Features
CTI integration in Sametime Connect IM (standard license required, Sametime Version 9 to 12)
CTI integration in HCL Notes via the embedded Sametime client (Version 9 to 12)
Simple click and dial out of the contact list
Incoming calls: caller's details in pop-up with information taken from the Notes address book or an LDAP server
Quick search of contacts in the Notes telephone directory
Integrated call journal
User-friendly telephone features: accept calls, make consultation calls, put calls through, make conference calls, hang up
