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ilink CTI Services
ilink Kommunikationssysteme GmbH
Kurfuerstendamm 67, 10707 Berlin, Germany
Phone +49 (30) 285 26-0
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Our Services

Our Know How For Your Projects

As proven CTI experts with almost 20 years of a project experience, we put our expertise and our internationally acknowledged know how at your service and assist you in planning and implementation of your projects in the broad area of integration communication systems into your IT.


Our friendly and competent Professional Services team is at your service to advise your IT management as well as your specialists. Based upon your individual requirements we work out a documented concept including a solution design for your Unified Communication solution (UC). We deliver our consulting services usually through web conferences, personal onsite meetings or in planned workshops. Billing is either by fixed price or based on time & materials. In addition, we offer customized expert trainings for your software development, administration and IT operation teams.


For the introduction of a new UC solution, many of our partners and customers require a proof-of-concept in order to evaluate the software within their own IT environment for their users before rollout to enhance user adoption early on. In some integration scenarios, an assessment of the existing IT and telephony systems and services as well as their APIs and capabilities is required as well. The advantage for customers is to get a better understanding of cost and time early on. In addition, the subsequent customer deployment is better prepared and runs more smoothly.

Project management

For important, complex IT projects, ilink Professional Services skillfully coordinates involved teams and efficiently manages tasks. In bigger, sophisticated projects delivered through a system integrator, ilink cooperates with its partners in a joint operation for a successful customer delivery. Depending on the requirements, we use iterative, spec-oriented or agile processes.

Software development

ilink software development implements change and feature requests as well as customizing of our standard software products upon customer request. In addition, ilink offers fully custom-made Unified Communication software solutions (UC) as well as single software components, e.g. for OEM orders. ilink Quality Assurance (QA) is closely engaged in order to fulfill spec compliance as well as defined user experience.

Software deployment/implementation

Our experienced Professional Services team performs deployment of ilink standard software products as well as solution integration in your IT and telephony infrastructure, either on-premises or in the cloud. We plan, prepare and execute delivery of software and service with your team according to our quality delivery management process. Upon request, we accompany your teams through rollout phase as well to enable a smooth start for your users and a seamless handover to operations. In addition, we assist you in software/data migration projects if you want to change your IT infrastructure or providers in the future.

Software maintenance

ilink maintenance contracts include software release updates as well as priority ticket handling for service incidents in a defined service level agreement (SLA) at no extra costs. Our skilled maintenance team delivers this service usually through a remote connection (optionally onsite). Depending on your individual needs, we work out the best software support service for you. With our maintenance agreement you are well prepared for unplanned disturbances and your investment is protected on a medium and long term basis.