TeamCall for Salesforce.com

Professional Telephony Integration with Call Center Support

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Highlights

Professional Telephony for Salesforce.com

Get the power of 20+ years of call center experience to connect your phone system to Salesforce.com. Integrate Salesforce.com with professional grade PBX and ACD systems to empower your sales and service teams for a fluent customer experience.

Workflow Integration

TeamCall for Salesforce.com can be adopted to your specific workflow needs.

Call Center Integration

TeamCall for Salesforce.com was designed from ground up to work with Call Center ACDs.

Auto-Log Call Info

360 degree customer view: All call info is logged with comments and call wrap-up info.

About

Our Philosophy

ilink has been offering CTI/call center adapterw for Salesforce.com integration since 2006 and is working with Salesforce.com and Salesforce.com consulting partners to enable telephony workflows for our customers to increase customer satisfaction in phone conversations.

We created TeamCall for Salesforce.com version 5 using Salesforce.com OpenCTI to offer Salesforce.com customers a future-proof telephony integration that works best in any telephony environment - supporting classic office PBX systems, call centers (ACDs) and cloud PBX systems.

Customers of TeamCall for Salesforce.com can rely on the 20+ years of experience of ilink in linking software with telephone systems powering over 1 million endpoints all around the world.

Features

Professional Telephony for Salesforce.com

Smart Salesforce.com telephony integration for professional PBX systems.

Click2Call & Screen Pop

Dial every telephone number in Salesforce.com with ease and get caller insights when the phone rings.

Open for all Phone Systems

ilink has the backend technologies to connect to nearly any phone system: PBX, ACD, cloud PBX, or IP phones.

Auto-Save Call-Logs

Never miss important information in any customer contact for a 360 degree customer view.

Sales and Service Cloud

TeamCall for Salesforce.com uses the Salesforce.com OpenCTI API and comes with Console support.

Reporting & Dashboards

Use data-driven reporting and eye-opening dashboards to gain real-time insights of phone related activities.

Windows, Mac or Linux

The platform independent design gives users the choice of desktop: Windows, macOS, and Linux are supported.

Connected

Supported Phone Systems

TeamCall for Salesforce.com connects to the phone system using the ilink middleware TeamCall TAP (included in the TeamCall for Salesforce.com package). In most cases, TeamCall TAP uses CSTA to communicate with the phone system.

Supports phone systems from:

  •  Aastra
  •  Alcatel
  •  Avaya
  •  Cisco
  •  DeTeWe
  •  Deutsche Telekom
  •  Ericsson
  •  Innovaphone
  •  Mitel
  •  Nortel
  •  Panasonic
  •  ShoreTel
  •  Siemens
  •  Tenovis
  •  Unify

Your system is not listed? Get in touch!

Pricing

Find the Right Plan

TeamCall for Salesforce.com comes in three plans, taylored to your needs.

Basic Plan

Standard Plan

Advanced Plan

9.90 € User/Month*

  • Click2Call
  • Screen Pop
  • Uses Salesforce.com Open CTI
  • Save to Task
  • Wrap-up Incomplete
  • Call Tags

14.90 € User/Month*

  • All Basic Plan Features Plus
  • Speed Dial
  • Service Cloud Console Support
  • 2-step Wrap-up codes
  • Save to Event
  • Predefined subjects
  • Action Follow up

19.90 € User/Month*

  • All Standard Plan Features Plus
  • Call Center Support
  • ACD Agent Controls
  • ACD Agent Timers
  • Save to Custom Object
  • Visual Force Support
Get Started

Get your individual quote today!
Get Started

Get your individual quote today!
Get Started

Get your individual quote today!

*) These are net prices. Value added tax will be added for customers in Germany and for non-commercial customers in the EU.

Videos

Check out these videos of TeamCall for Salesforce.com:

  • Hold/Retrieve a Call:
    Holding and retrieving a call.
  • Hang Up a Call:
    How to use the soft phone GUI to hang up a call.
  • Wrap-up Incomplete:
    The call information of calls whose wrap-up was interrupted by a new call is saved as "wrap-up incomplete". It can be reopened later in order to finish call wrap-up.
  • Hierarchical Wrap-up Codes:
    Wrap-up codes can optionally be defined as hierarchical, 2 step codes. When a 2 step code is selected, a second menu appears, allowing to select the secondary wrap-up code.
  • Predefined Subjects:
    Using and defining the optional predefined call subjects.
  • Softphone Layout:
    Configuring the Salesforce.com softphone layout. This specifies how Salesforce.com objects that are related to a call are being displayed.
Demo and Technical Whitepaper

Request a Demo Today

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Email

info@ilink.de

Address

Kurfuerstendamm 67
10707 Berlin
Germany

Phone

+49(30)28526-0