The "ilink CRM Extensions for Panasonic Communication Assistant" extends the feature set of Panasonic Communication Assistent Version 4 in the flavors Pro, Console and Supervisor. It will not work with CA Basic and versions below 4. ilink CRM Extensions for Panasonic CA accesses various CRM and database applications to display caller information during inbound telephone calls and allows the user to open the contact in the CRM application.
ilink CRM Extensions for Panasonic Communication Assistant also provide additional functions to dial telephone numbers.
Supported CRM Systems
These CRM systems are currently supported by ilink CRM Extensions for Panasonic CA. The list of supported CRM systems will grow with every new release.
Act! 2011 and 2012 Premium and Professional
Goldmine 9 Premium Edition
HCL Notes 8.5 and 9
Maximizer CRM 11
Microsoft Dynamics CRM 2011
Microsoft Exchange Public Folder
Sage CRM 7
Tigerpaw CRM 11
Supported Web Phone Books
These internet phone books services are currently supported by ilink CRM Extensions for Panasonic CA. As the software uses the web interface to interact with these services, a change in the interface of the service can result in the unavailability of that service in ilink CRM Extensions for Panasonic CA.
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Custom ODBC Support
Users can also add their own databases when the database is accessible via ODBC. This gives the user freedom to integrate with all kinds of databases, e.g. a database based on Microsoft Access.
Additional Ways to Dial Phone Numbers
Phone numbers can be dialed in several ways: by dragging a phone number from an application to the ilink CRM Extensions for Panasonic Communication Assistant application icon, by copying a phone number from an application and choosing the "Call" command from the tray menu of ilink CRM Extensions for Panasonic Communication Assistant, by defining a key event or key combination in order to dial a selected phone number and by using the context menu when right-clicking a text selection.
Where can I purchase a license?
Licenses can be bought at Panasonic Partners around the world. ilink does not sell licenses directly to end customers.