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ShoreTel release 12 or higher
Microsoft Lync Server 2013 or Microsoft Lync Server 2010
One Microsoft Lync 2013 Server Plus CAL per RCC user for Lync 2013, or one Microsoft Lync 2010 Server Plus CAL per RCC user for Lync 2010
ShoreTel CSTA Server requires one client license per Microsoft RCC-enabled Lync user
CSTA controls availability in Microsoft UC Versions
Receive call (1)
Call waiting (2)
Call hold (3)
Single step transfer
DTMF digits generation (4)
Call forward/call redirect
Missed call notification
Reply with IM
The RCC-enabled user can make and receive calls using Lync to control their ShoreTel IP phone but cannot place anything but PC-to- PC voice calls through the Lync softphone. When the RCC-enabled user accepts the call through Lync, the ShoreTel IP phone will go off-hook and the speakerphone will be activated.
The RCC enabled user gets a toast saying a new call is coming
The RCC enabled user can handle multiple calls at a time. Every call is represented by a separate communication window. The user can place any communication on hold during the conversation period.
Lync has option to send the DTMF digit over trunk calls using an on-screen keypad.